Terms and Conditions for Purchases

By placing an order, you're agreeing to these terms and conditions.

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1. Orders, Payment & Cancellations

1.1. You need to pay the full balance upfront because all items are custom-made.

1.2. If you cancel an order after you've paid in full and we've started creating, we can't provide a full refund. We'll refund 50% based on the work completed if the order isn't finished.

1.3. Additional services like bespoke design work will be charged separately and are non-refundable once booked.

1.4. If we need to reschedule orders due to unforeseen circumstances, we'll inform you. You have the option to cancel for a complete reimbursement, but we'll also suggest alternatives to consider.

 

2. Delivery and Collection

2.1. Unless we've made other arrangements, we'll send your purchase to the delivery address you specified. Please double-check the address for accuracy.

2.2. We use Royal Mail's 24 Hour Tracked delivery with a signature service.

2.3. We won't be held responsible for delays or delivery failures beyond our control.

2.4. If you choose to collect your purchased item, you're responsible for ensuring safe transportation.

2.5. Because our products are handmade, delivery times may vary depending on our current order volume. We aim to dispatch orders within 3 working days, and we'll confirm the estimated delivery date via email after receiving payment.

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3. Liability and Indemnity

3.1. We won't be liable for any loss or damage to your purchase after it's been delivered or collected.

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4. Returns & Refunds

4.1. Unfortunately, customised items can't be returned or refunded unless they're incorrect or damaged.

4.2. We accept returns only for non-personalised/non-custom products. You need to contact us within 48 hours of receiving the order and return the items in question within 21 days of the purchase, as agreed with us.

4.3. A refund can be considered if the following requirements are met:

• The non customised products are unused and in the same condition as received.

• The non customised products are returned within 21 days of purchase.

• The products are non-customised/non-personalised.

4.4. You're responsible for any return postage costs, unless otherwise agreed.

4.5. If the item isn't returned in its original condition, you're responsible for any loss in value.

4.6. Agreed refunds will be processed within 7-10 days. If you don't receive a refund within this time, check with your bank/building society.

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5. Damages

5.1. If your items arrive damaged, please notify us within 48 hours of receiving the delivery with photos and written evidence. We'll review and may replace, partially refund, or fully refund, depending on the severity.

5.2. For a full refund, you may need to send the damaged items back, and we'll clarify this in our communications.

5.3. Failure to provide evidence of damage within 48 hours may waive your rights to a replacement or refund.

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6. Product Quality

6.1 Since our products are handmade, they may slightly vary in size, shape, colour and weight. Due to the nature of the curing process small air bubbles may be present.

 

7. Data Protection

7.1 We value your privacy and handle your personal information in line with GDPR (General Data Protection Regulation) regulations.

7.2 Unless you request strict confidentiality in advance, we may showcase materials we've created for you online and on social media.

 

8. Dispute Resolution

8.1. If there's a dispute between you and Devoted to Decor, we both commit to trying mediation or arbitration in a respectful and cooperative way before considering legal action.

 

9. Force Majeure Clause

9.1. You and Devoted to Décor understand that neither of us can be blamed if we can't fulfil our commitments because of things beyond our control, like natural disasters, acts of terrorism, or unexpected world events.

 

10. Intellectual Property Rights

10.1. Custom designs created during the engagement remain the intellectual property of Devoted to Décor and are not to be replicated or resold in any way.

 

11. Termination

11.1. Both parties have the right to terminate this agreement under specified conditions, such as breach of contract.